We’re excited to be recruiting for a Receptionist. It is a fantastic opportunity to join our friendly, supportive and professional team. We are looking for a warm, welcoming and empathic Receptionist with at least 3 years of experience in working in a similar role (preferably in a similar environment).
Job role:
Job type: Full-time (a part-time position could be available on negotiation).
Working pattern: 37.5 hours per week, typically from 9am-5pm on Monday to Friday. Some after-hours work will be required. Flexibility in after-hours work will be a required component.
Salary: £17,000-£20,000 per year
Specialism: Children, young people and families.
Reporting to: Office Manager or designate.
Location: Gateway Psychology, 7-9 The Boulevard, Tunstall, Stoke-on-Trent, ST6 6BD. Some travel will be required depending on client and business requirements.
Employee benefits:
Leave: 36 days paid annual leave (includes Bank Holidays)
Pension: Attractive pension scheme (higher than national minimum)
Flexible working: Potential for flexible working, some home working or part-time work
Overtime: Opportunities for paid overtime
Sick pay: A generous company sick pay scheme
Training: Paid-for CPD, training and opportunities for development
Working environment: An excellent purpose-built facility dedicated to therapeutic work with children and young people, as well as a high-spec training facility (plus free tea and coffee!)
Team: Friendly and supportive team
Managers: ‘Open door’ policy, supportive and approachable
“During my time as Receptionist at Gateway Psychology, I have thoroughly enjoyed creating a welcoming environment for our clients. The workday is varied and fast paced, with plenty of opportunities for professional growth. Equally, I have found building trust with our children and young people very rewarding (remembering their favourite flavour of milkshake always helps!). I have found the culture at Gateway to be positive and encouraging, a place that brings out the best in their employees.”
– Feedback from our current Receptionist
We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of their race, gender, disabilities, religions/beliefs, sexual orientation or age.
Role responsibilities
- Welcome clients and visitors in a warm and friendly manner and answer any questions that they may have.
- Conduct sign-in procedures as applicable, offer and/or serve refreshments as needed
- General office and reception administration tasks, filing, copying, binding, scanning etc.
- Ensure reception areas are tidy and presentable.
- Assist clinicians in setting up therapy rooms and tidy up afterwards as necessary.
- Receive deliveries, distribute incoming mail, ad-hoc tasks as directed.
- Take inventory of office, kitchen/bathroom and hospitality stocks, refill and/or re-order as needed
- Assist in the overall day-to-day running and management of the company under the guidance of the Office Manager
Role requirements
Qualification: GCSE minimum (English and Maths to minimum 6 level) or NVQ Level 2. A levels or higher qualifications would be desirable as would be further studies in Customer Service, Business Administration or related subjects.
Professional registrations required: Not applicable
Banding: Not applicable
Experience: Experience of working in a similar environment (e.g. psychology service, NHS CAMHS, working with children, families and young people, doctor/dentist reception etc.). A minimum of three years post-qualification in a suitable environment is required.
Safeguarding children, young people and vulnerable adults is of utmost importance to our team. An enhanced DBS check will be mandatory for this position, as well as thorough reference checks. As part of our Safer Recruitment Policy, we will ask you to complete our application form in addition to your CV.
How to apply:
We look forward to hearing from you! You can download more information about the role by clicking on the links on the right. Please read these in detail.
Our application form can be downloaded by clicking on the link below. Please complete and return your form to [email protected].
If you need any assistance in completing the application form or require the information in a different format, please contact us.
You are welcome to contact us with questions about the role before applying too.