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Coronavirus Tips and Advice

We understand that the COVID-19 coronavirus pandemic is a stressful situation for everyone, including the parents, carers, children and young people we work with.

We have created a range of guides to help during this challenging time. Whether you are looking for technical help for joining your video session or need some coping strategies, please browse the guides below and click to download.

You are welcome to share these guides with friends and family members if you wish to. If you have any feedback, please do not hesitate to let us know.

Technical ‘how-to’ guides for video sessions

We believe it is essential for appointments to continue. Our team are set up with a range of virtual programmes and apps, meaning we should be able to accommodate your needs. If you need technical assistance, the below guides should hopefully answer your questions. Please do not hesitate to contact us if you need further guidance.

Tips and Information

This guide has more tips and information about using virtual methods for your sessions with Gateway

How To Use Zoom

If you would like more information about using Zoom for video sessions, please download this guide.

How to Use Skype

We are offering Skype as another option for virtual sessions. Please download the guide here.

How To Use WhatsApp

If you want to use WhatsApp for your virtual sessions, please take a look at the technical guide here.

How to Use Hangouts

Hangouts is available to all Gmail users. Download the guide here to find out more about using it for your virtual sessions.

Other Methods

We will do our best to be flexible to your requirements. If you would like to use another virtual method, please contact us.

Coping, mental well-being and parenting strategies

We understand that parents and carers might need a little extra support during the social distancing measures. Children and young people are likely to need some too. The below guides are designed to help provide practical strategies and ideas for coping during this challenging situation.

Coping Guide for Parents/Carers

Parents and carers might be finding the social distancing measures difficult. This guide covers how to talk to your children/teens, a quick guide to empathy and the importance of self-care.

Self-Care Guide for Parents/Carers

While things are busy at home and uncertainty bringing extra stress, it is important to take care of yourself. This guide has some helpful tips for parents and carers.

Coping Guide
for Children

Children of every age might be finding this uncertain situation worrying. This guide has tips for staying calm and ideas for helping you feel better. You could read it yourself or ask your mum, dad or carer to help.

Coping Guide
for Young People

You might be worried about not seeing your friends or wondering what is going to happen with your exams. This guide has some coping tips to help you stay calm during the coronavirus epidemic.

Activity Ideas for Parents/Carers

You might be worried about not seeing your friends or wondering what is going to happen with your exams. This guide has some coping tips to help you stay calm during the coronavirus epidemic.

Your Gateway

While we are working from home, we are still here to support you. Contact your clinician if you have any worries, questions or concerns (or ask your parents or carers to do that for you).

Do you have any questions or feedback?

Please let us know! We would be happy to hear from you.

We know it is a difficult time at the moment, with guidance from the government rapidly changing as the situation progresses.
We are doing our best to ensure our clients still receive support from Gateway Psychology. We hope that video sessions will help us do just that and will endeavour to keep all appointments in the diary.

We will keep you updated with how to situation is progressing and advise when appointments can return to normal.

If you are not a Gateway client and feel your child would benefit from psychological support, please do not hesitate to contact us. Please bear in mind that as a private psychology service, there is a charge for our services.